Refund policy

How refunds and cancellations work. Individual events may set their own terms, shown at checkout.

All sales are generally final

Tickets are sold on behalf of organizers, and most sales are final. Some events allow refunds or exchanges within a window — when they do, the terms are shown on the event page and at checkout.

Cancelled or rescheduled events

If an event is cancelled, you’ll be refunded to your original payment method. If an event is rescheduled, your ticket is typically valid for the new date; if you can’t make it, contact support about your options.

Service fees

Where a refund is issued, service fees may be non-refundable depending on the organizer’s terms. The refundable amount is shown when a refund is processed.

Requesting a refund

Look up your purchase under Orders, or email support@doortap.events with your order number.